- What
are your shipping costs?
- What
is a customer choice product?
- When
will I receive the products I ordered?
- What
if I order a product that is backordered?
- Do
you ship internationally?
- Some
products offer a discount for multiple orders, how do I receive the discount
when I add my product to my shopping cart?
- Do
you have a return policy?
- Is
your site secure?
- What
is your terms of use and do you have a privacy policy?
- Do I have to create
an account to purchase from your website?
Our shipping costs are set according to the total price of all the products
in your shopping cart prior to the addition of shipping costs. Some of our larger
products may have additional shipping or surcharge however this will always be noted in the
product description. Occasionally we may offer promotions on certain
products where we will have reduced shipping or even free shipping and once
again this will be noted. Orders over $500.00USD are free shipping however
Customer Choice Products if ordered will not added into the total price when
determining the total. Below is our Price-Based shipping price chart.
Every couple of months BabyExquisite.com chooses certain products to be
praised as "Customer Choice Products". If a product is
designated this than as long as it is noted on the site as a "Customer
Choice Product" it we be available for FREE SHIPPING. Check back
often for promotional shipping.
We process orders two times a day/six days a week. We process orders at
10:00 a.m. (EST) and 5:00 p.m. (EST). Please review the chart below for
your process time according to when you placed your order.
All orders will be shipped within 48 hours of processing unless otherwise
noted in the product description. Please pay close attention to specific
items when placing your order. Some of our products will have a specific
shipping time due to availability, specialty item or because it is a
personalized item. If you have any questions about the shipping of
our products please don't hesitate to contact one of our customer service
department and we will be happy to assist you.
Although rare, occasionally we may have an item that is either backordered or
maybe your color choice is unavailable at this time. This rare occasion is
due to the fact that we work with Designers and Distributors from around the
world and it is possible to not be notified until we place your order. If
you order a product that is unfornately unavailable BabyExquisite will notify
you immediately with the choice to wait or cancel your order.
No, we are sorry but currently we do not offer international shipping.
BabyExquisite hopes to offer this service in the future. All products shipped to Alaska or
Hawaii will have an additional 10% surcharge added. At this time we
do not offer shipping to military addresses however this option will be
available soon.
After you view your cart and see that the product has been ordered just
change the amount desired to order and your shopping cart will automatically
calculate your order. Certain products would need you to designate your
color choice. If you desire different colors of the same product you will
need to add the product each time you change your color option.
We definitely offer a guarantee on our baby products. If you are
not 100% satisfied with an item that you ordered you may return the item within
20 days of shipping with authorization. You must notify us at returns@babyexquisite.com
or call us at 1-877-234-8126 within 72 hours of to receive your authorization
return code to receive a refund or credit. We do not refund any
shipping/handling/or gift wrapping charges. We have a few stipulations that must
be followed to issue a refund or credit and they are as follows:
- The box you receive your item in can be opened but must be returned with
all original contents including any correspondence, documentation, and
tags from Baby Exquisite or any of it's distributors or manufacturers.
- All contents included must be in original condition. They may not be
altered in any way.
- The DreamMover must be packaged exactly in unopened condition.
- We will not issue a refund on any item that has been personalized.
- Customer is responsible for all return shipping costs.
If you feel your product is lost through shipping please contact us
immediately and we will assist you.
If you feel your product was damaged through shipping please contact us and
we will assist you.
When there is a return on a particular product BabyExquisite must work with
it's suppliers to create the best scenario for our customers so our policy times
are necessary to ensure smooth transactions.
**Note** All returns/refunds/or exchanges are at the discretion of Baby
Exquisite's Returns department. We reserve the right to change our
return/refund policy at any time when applicable to our products or company
policies without notice.
Baby Exquisite has a very detailed Return Policy to protect our
designers/artisans/and our distributors from unwarranted returns on their
products. However, we at BabyExquisite.com take great pride in our
commitment to our customers. We love these products and we want you as our
customers to love and cherish them as well. Because of this commitment we
don't want you as customers to hesitate on discussing any problem or disapproval
of any product you purchase from our boutique. We will continually strive
to help you in anyway to bring you to 100% satisfaction. We know how
important it is to you to receive great products when shopping online and our
associates are here to ensure a great shopping experience for you.
We use industry standard 128-bit encryption to protect your private
information. When you purchase from our site you will be automatically
moved to a secure space so your confidential information you exchange with us
will remain private. We take your privacy very serious here at Baby
Exquisite and that's why when your moved to the secure space you will not
receive warning signs that some of the material is not secure. We secure
every web element in our checkout process including the images you see to ensure
the privacy of your transaction.
Please refer to our terms of
use page where you will also find our privacy
policy link listed at the bottom. You can also find a link to these
pages at the bottom of each main page of this website.
Currently we only offer "login" accounts to our wholesale
customers. We do not require you to have an account with us to purchase
our products. In the future we will begin to allow customers to sign up
for an account which will allow you to view your orders and their status.
Having an account in the future with us will be a benefit to customers however
until we establish this feature feel free to shop without that
requirement. For our wholesale customers
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